Inside Intercom. Tips and lessons learned from our years of product building and developing sales, marketing and customer support.

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  • This is a 3rd part the Online Customer Service Best Practices series. Part 1 covers building customer relationships, part 2 covers phone support best practices. Once you set up an official contact email for your company, customers will start sending...

  • Tweet The internet has made it possible for businesses to sell to anyone, anywhere in the world – yet at the same time, the internet has shifted power to consumers as they can get information on any product or service from multiple vendors and compare...

  • As you may, know we’ve recently gone through the stressful task of redoing our website to provide you with a much better user experience, a broader set of content to learn everything about Facebook Advertising and, of course, increase our lead...

  • To see this job in Qwilr - click here :) Hey! Hola ! Hello! We are looking for an awesome human to help Qwilr become truly excellent at customer support. We need someone who isn't afraid to get their hands dirty, but who is also comfortable building...

  • The recipe for a website in 1995: Take one gray page, add a visitor counter, sprinkle with rainbow horizontal lines, insert poorly animated construction worker, add a “contact us” page and link the completed page to your web ring. Confused? Imagine...

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